Customer Success Manager - Bilingual (French/English)

Stockholm
Permanent
Heltid

2 dagar sedan

Let's build the future together!is an Employer Branding and an ATS SaaS platform used by over 10.000 companies, 200.000 users in 90 countries around the world 🌏.Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.That's why we're expanding our Customer Success department and looking for a French/English-speaking Customer Success Manager. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our French/EU clients 🙌🏼Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand 👨‍👩‍👧‍👦.Your key responsibilities will be to:

Implementing and onboarding new customers
Helping our customers to use Teamtailor at its full potential, with everything from integrations in our marketplace to best practices and training opportunities
Working as a strategical advisor & being goal-oriented for our customers
Working proactively with renewals
Building strong relationships🤝
Finding new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling 💰
Tracking customer accounts to identify churn risk and working actively to prevent them
Collecting and analyzing customer feedback and presenting it internally
Collaborating to develop and improve ways of working with customer satisfaction

As a Customer Success Manager at Teamtailor, you will be offered:

Responsibility for your own customer base
Incredible development opportunities
The opportunity to work with the market's best product
Fixed salary with bonus
Be part of a great multicultural team

Is this you?

Experience in SaaS

Experience in HR or Recruiting
Customer Success Experience 🥷🏼
Experience in project leading, especially complex projects
Communication, listening, collaboration, adaptability, empathy, and negotiation skills
Engaged, creative and solution-oriented
Have the mindset willing to learn and try new things
Ability to adapt to a fast-paced environment and rapidly-changing market
Fluent in French and English 🌍
Extra plus for other languages 🇫🇷🇵🇹🇬🇧
A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office.

We value your personality and believe you're passionate about your work, ambitious, and work hard to achieve your goals!This was our Company trip in 2022🤩 🤟🏼Interested? 😃Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.

Teamtailor

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