Customer Success Manager

Stockholm
Permanent
Heltid

14 dagar sedan

⭐ Ready for a new challenge? Here is what we offer.Team Spirit, built upon trust & ownershipTogether, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others, and believe in close collaboration and communication, both within and outside of the team.New challenges and personal growthWe live by our entrepreneurial spirit. This means taking risks, identifying opportunities, and always seeking new solutions. Do you have ideas on how we can scale even faster? Bring them on!A passionate and fun cultureWe are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of exciting activities going on, including Health Month, inspirational sessions, team activities, company trips, and board game nights.A stable and global industry-leader based in Stockholm, expanding and scaling to new markets!We’re in a great position to drive success and seize new opportunities. Our international customer base is constantly growing, and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025.🦋Are you + Bannerflow = true?We are seeking an experienced and ambitious Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.Key Responsibilities

Facilitate a smooth onboarding experience for new customers.
Drive increased usage and engagement with the Bannerflow platform.
Lead key customer projects, collaborating with stakeholders to deliver success.
Conduct regular reviews to assess and enhance customer satisfaction.
Maintain and improve satisfaction levels across your customer portfolio.
Achieve revenue growth through retention and upsell initiatives.

So, what are we looking for?3+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.Proven ability to manage and complete customer projects effectively.Strong relationship-building skills to foster trust and collaboration with customers.Excellent communication skills in English; additional languages are a bonus.Ability to analyze and report on customer data to derive actionable insights.Proficiency in upselling and negotiating with customers.Initiative and adaptability to meet changing customer and business needs.Strong problem-solving skills with a customer-first approach.Commercial mindset and understanding of business principles to drive growth.A humble, grounded, and collaborative attitude.At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you’ll help us strengthen relationships with our customers, drive success, and expand our footprint. You’ll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons.We offer a hybrid workplace and a competitive compensation package, including pension according to ITP1, health allowance, parental leave top-up, and health care insurance. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.

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