Head of Customer Service

Stockholm
Permanent
Heltid

2 månader sedan
Snabb ansökan

Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A.Join us at Karo Healthcare on our exciting journey. We're currently looking for a Head of Customer Service, International for our office in Stockholm.What’s in it for you?A rare opportunity to build something from the ground up—your team, your way. You’ll shape a global function in a growing, fast-paced company with an entrepreneurial mindset and strong international ambitions. This is your chance to make an impact across markets, be visible at senior levels, and accelerate your career in a highly dynamic setting.What you’ll be doing

Lead the creation of a new international Customer Service function, starting in the Nordics and scaling to other markets
Define and implement a scalable global customer service strategy that supports B2B partners—pharmacies, wholesalers, and mass retailers
Build and manage a high-performing team across multiple countries and time zones
Own daily operations to ensure a seamless, responsive, and high-quality customer experience
Act as the key connector between Customer Service, Commercial, Supply Chain, and Finance
Develop and refine KPIs, tools, and service standards to ensure operational excellence
Drive continuous improvements to elevate the customer journey and satisfaction
Serve as the internal voice of the customer to support strategic business decisions
Ensure compliance with contracts, pricing, product availability, and local regulations
Champion digitalization and automation within the service function
Promote knowledge-sharing and best practices across regions to ensure consistency

Requirements

Proven track record in building and leading international Customer Service teams
Deep understanding of B2B customer environments—experience in FMCG, healthcare, or pharma is highly valued
Strong cross-functional collaborator, especially with Sales and Supply Chain
Hands-on, structured, and solution-driven approach—you thrive in fast-paced, agile environments
Confident working with data, KPIs, and systems (ERP/CRM), ideally IFS, SAP, or Salesforce
Fluent in English and at least one Nordic language (preferably Swedish)
Strong leadership and change management capabilities
Comfortable operating across cultures and geographies in international organisations

Benefits

Opportunity to create, grow, and encourage
Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
Flexible schedule, hybrid model with the primary work place in the office, and life-work balance
Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
Very positive work environment in a dynamic, international, and motivated team
Start-up spirit while being a part of the large international organization with strong values

Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.

Karo Healthcare