Quality Coordinator

• Investigate and manage product complaints and internal deviations using the CAPA tool.
• Lead root cause analyses (RCA), prepare documentation, and ensure corrective actions are implemented and closed.
• Communicate findings to production and train operators when needed.
• Send samples for external analysis when required.
• Monitor and analyze KPIs related to complaints and deviations, including trends and statistics.
• Lead monthly complaint review meetings and ensure follow-up actions are taken.
• Approve and verify new items in the business system from a quality perspective.
• Support production in resolving quality-related issues and escalate concerns to QA Manager when necessary.

• Participate in HACCP team meetings and close assigned actions.
• Conduct internal audits according to the established schedule.
• Perform hygiene inspections and ad-hoc Gemba walks.
• Ensure hygiene rules are updated and maintained according to corporate standards.
• Lead traceability exercises (planned and unplanned) and act as traceability coordinator.
• Conduct food safety risk analyses using current methodologies.
• Stay updated on changes in legislation and quality regulations.

• Maintain and update quality documentation in QDS and shared drives.
• Validate cleaning procedures and support development of cleaning routines.
• Maintain inventory lists for glass and brittle materials in production, including risk analysis.
• Ensure blocked products are followed up within a reasonable timeframe.
• Perform trend analysis on results from the Environmental Monitoring Program (EMP).
• Define, maintain, and update the EMP plan and analyze results as needed.
• Support regional QA in subcontractor management and audit preparation.

• Conduct annual and onboarding quality training for staff across departments (R&D, team leaders, operators, maintenance).
• Ensure training materials are up-to-date and aligned with company standards.
• Promote and embody Barry Callebaut's core values: Passion, Integrity, Team Spirit, Entrepreneurship, Customer Focus.
• Contribute to a positive work environment and act as a role model for quality culture.
• Develop competencies in SAP, QDS, Salesforce, and other internal systems.
• Lead morning meetings and ensure relevant information is communicated to factory meetings.

• Proven experience in quality assurance or food safety within a manufacturing environment.
• Strong knowledge of deviation handling, RCA methodology, and CAPA tools.
• Familiarity with HACCP principles and internal audit processes.
• Experience with hygiene standards and environmental monitoring programs.
• Ability to analyze data, identify trends, and implement corrective actions.
• Excellent communication skills, both internally and externally.
• Proficiency in relevant IT systems (e.g., SAP, QDS, Salesforce).
• Ability to lead meetings and training sessions effectively.

• Degree in Food Science, Quality Management, or related field.
• Experience in working with subcontractors and preparing for audits.
• Knowledge of Swedish and English (spoken and written).
• Familiarity with Barry Callebaut standards and certifications

Barry Callebaut