CUSTOMER LIABILITY SPECIALIST
- Solna, Stockholm
- Permanent
- Heltid
- Collaborate with SAS operational departments to investigate disruptions and apply customer service measures
- Collect and prepare evidence for legal statements
- Ensure compliance with relevant air passenger rights regulations
- Apply a commercially sound case management and negotiation strategy
- Interface with national enforcement bodies and trade organizations
- Contribute to cross-functional process development
- Assist in managing escalated customer complaints
- Support and train customer service staff
You will join a dedicated and collaborative team based at SAS headquarters in Frösundavik, Stockholm. We value precision, efficiency, and a holistic approach to problem-solving. Our culture is built on mutual support and continuous improvement.To be successful, we believe you have:
- A bachelor's degree or relevant industry experience
- At least two years of experience in the airline industry
- Strong organizational and planning skills, with excellent problem-solving ability
- Capacity to manage multiple projects, prioritize, and meet deadlines with attention to detail
- A self-driven mindset and ability to see both the big picture and the details
- Comfort working in an international environment and collaborating across distributed teams
Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga
Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals
Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge
Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle pathsOther of importance
- Deadline for application: 21/09/2025. Applications are processed continuously
- Desired start date: As soon as available
- Position: Full-time (100%) with a 6-month probation period
- Location: Frösundavik, Stockholm. Partial remote work is possible according to hybrid policy
- EU work permit: Required
- Background check: Will be conducted at the final stage of the recruitment process
We look forward to hearing from you!
Uptrail