CUSTOMER LIABILITY SPECIALIST
Scandinavian Airlines
- Solna, Stockholm
- Permanent
- Heltid
- Collaborate with SAS operational departments to investigate disruptions and apply customer service measures
- Collect and prepare evidence for legal statements
- Ensure compliance with relevant air passenger rights regulations
- Apply a commercially sound case management and negotiation strategy
- Interface with national enforcement bodies and trade organizations
- Contribute to cross-functional process development
- Assist in managing escalated customer complaints
- Support and train customer service staff
You will join a dedicated and collaborative team based at SAS headquarters in Frösundavik, Stockholm. We value precision, efficiency, and a holistic approach to problem-solving. Our culture is built on mutual support and continuous improvement.To be successful, we believe you have:
- A bachelor's degree or relevant industry experience
- At least two years of experience in the airline industry
- Strong organizational and planning skills, with excellent problem-solving ability
- Capacity to manage multiple projects, prioritize, and meet deadlines with attention to detail
- A self-driven mindset and ability to see both the big picture and the details
- Comfort working in an international environment and collaborating across distributed teams
Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga
Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals
Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge
Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle pathsOther of importance
- Deadline for application: 21/09/2025. Applications are processed continuously
- Desired start date: As soon as available
- Position: Full-time (100%) with a 6-month probation period
- Location: Frösundavik, Stockholm. Partial remote work is possible according to hybrid policy
- EU work permit: Required
- Background check: Will be conducted at the final stage of the recruitment process
We look forward to hearing from you!SAS, Scandinavia's leading airline since 1946, operates from its principal hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN). Our mission is to connect Scandinavia with the world and the world with Scandinavia. Each year, SAS serves more than 25 million passengers and transports 55 tons of cargo to 135 destinations across Europe, the USA, and Asia. With a passionate workforce of over 10,000 colleagues, we collaborate with partners and customers to drive transformative changes in aviation. We are committed to achieving net-zero emissions by 2050, embodying the visionary spirit of our founders: “To move from the old to what is about to come, is the only tradition worth keeping”. Innovation and societal progress are at the heart of everything we do. For more information, visit our website at www.flysas.com or follow us on social media for the latest updates and promotions.