Team lead Service and Aftermarket

Graniten

Uddevalla, Västra Götaland Malmö
Permanent
Heltid

2 månader sedan

About Graniten Graniten is a global provider of machine solutions to the pharmaceutical manufacturing and healthcare automation sector. We have built turn-key solutions since 1992 and today we offer products ranging all the way from custom innovations to full-scale production equipment. Graniten has several of the biggest global pharmaceutical companies and healthcare suppliers as customers and our core purpose is to empower and help them with their production and workflow to continuously improve patient care and security. At Graniten we strive to build long lasting professional partnerships with both customers and suppliers. We have a passion for teamwork and working together cross-functional. Innovation has always been a part of our spine and we believe that taking ownership and continuously developing our business is essential in this fast-paced environment.Is "Service and support" your number one priority?We are now looking for a Team leader to our Service and Aftermarket team.Graniten provides 24/7 service and support both remote and on site by using modern tools to help our customers reach their productivity goals. The Service and Aftermarket function is based in Malmö, Uddevalla and Södertälje. This Team leader position will work from the headquarters in Uddevalla or our office in Malmö.Your day-to-day jobIn this role, your main task is to lead and support our service technicians and maintain our goals of customer service, productivity, availability, profitability and security.In addition to leading and supporting the team, you will ensure a good working environment for your team, be responsible for resources and competence development.You will report to our Service and Aftermarket Manager and together with the entire team ensure an excellent service and aftermarket of the Graniten products.To thrive in this role we believe you are:A person that gets energy from giving an outstanding service to customers.A natural leader, who has the advantage of experience from a service organization with personnel responsibility for field technicians.A good collaborator, and you enjoy to have many different stakeholders to collaborate with, such as the functions within Graniten as well as suppliers and customers.A person with a positive attitude that can work independently towards given goals.Background and skills:

You have probably worked in or towards a larger organization and understand the administration and the systems and processes required.
We believe that you have a solid technical background.
Your drive to motivate and develop your employees is of great importance, as is your ability to create good collaboration both internally and externally.
You have a structured way of working and the ability to prioritize among the tasks.

Qualifications

Technical education preferably on university level.
Proven leadership skills
Minimum 5 Years’ work experience in the machine service field
Good knowledge in production machines both mechanically and in automation systems.
Good skills in Microsoft office.
Fluent in Swedish and good communication skills in English.
Ability to travel 1-2 days per week
Driver’s license B

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