Business Area Manager - Customer Experience

Orange

Hagalund, Stockholm
Permanent
Heltid

1 månad sedan

Orange Business is seeking a dynamic and innovative Business Area Manager to build our new Customer Experience (CX) division in Stockholm. Your primary responsibility will be to build a dedicated team from the ground up, whilst shaping the department's foundation and future success.The goal of this team is to help our customers excel in the CX field, and your role will be pivotal in achieving this endeavour. By leveraging tools such as Microsoft Dynamics to enable seamless integration of all customer channel interactions, we will empower our customers in delivering unparalleled service and continuously build meaningful connections with their end customers.We believe that you are currently responsible for CX in another company today, excelling in your role but with a desire to establish a new CX business area from the ground up. If this sounds like you then apply below and join us on this exciting journey as we redefine and elevate the standards of Customer Experience at Orange Business!The Business Area Manager will have the following responsibilities:Business development

Responsible for building and growing the Customer Experience Business Area in Sweden. Collaborating with our DSE Customer Experience Business Area Director and the local Management team.

Managing sales and opportunity development through pre-sales support which includes scoping/estimating, identifying and responding to client opportunities as well as meeting with customers to present solutions.

Building business through developing and maintaining presence in the marketplace.

Supporting and driving marketing activities.

Identify, pursue, and maintain client relationships while exploring new opportunities.

Provide insights on Customer Experience product capabilities to clients.

Manage vendor partnerships, establishing and maintaining agreements.

Plan and execute impactful trade show/conference presentations and exhibits.

Delivery

Working with C-level executives to determine feasibility, perform benefit analysis, define project scope, requirements, effort estimation, implementation road-maps and project timelines for our Customer Experience initiatives.

Recruiting and managing project teams, consisting of Project Managers and Customer Experience Consultants.Team Management

Leading the Customer Experience Team including managing our talent through recruiting, mentoring, performing business development activities and delivering projects to our clients.

Provide the strategic direction for our Customer Experience Team.

Provide Customer Experience thought leadership, marketing collateral, pre-sales support materials.

Coaching and problem solving among our project teams and high-profile engagements to ensure practice growth, development opportunities for our project teams and client satisfaction.

You should have:

Extensive experience working in the CX field

An entrepreneurial mindset and approach

Demonstrated leadership experience

Strong consultative selling skills

Proficient business management abilities

Hands-on experience with CRM systems (Ms Dynamics, Salesforce, etc.)

Fluency in both Swedish and English (written and verbal)

It is not a requirement, but other preferred qualifications would be experience with one of the below:

Customer Data Platform

Marketing Campaign Automation

Customer Journey Analytics

AI for Customer Experience

What we offer you:

Hybrid ways of working with access to our modern & collaborative offices in Stockholm

We may work with tomorrow's technology, but at our core we are a people-oriented organization and we are proud to have our Great Place to Work certification

An open and inclusive culture, that enables us to reach our full potential

A community of experts - as Digital Natives, we put innovation at the heart of our expertise

Read more about the benefits we offer

.About Orange Business:Orange Business is a leading network and digital integrator company with offices in 65 countries worldwide, and part of the Orange Group.Digital Services, a business line of Orange Business is a newly created division within Orange Business. In Europe the business line consists of approximately 1500 people distributed across 9 countries. We are digital natives, with innovation at the core of our business, which makes us a reliable partner close to our customers. Our joint mission is to help innovate, drive and lead them in their digital transformation challenges and business strategies in key digital domains, including Cloud, Customer Experience, Digital Workspace and Data & AI. As an agile and fast-moving digital business partner, the business line offers trusted end-to-end solutions and products that help businesses in a wide range of industries in the private and public sector transform their operations, enhance customer experience, and drive growth.With our digital expertise, we are a strategic partner of Orange Business objectives to be a leading network and digital integrator with our team as a key growth engine.The process:We screen applications on an ongoing basis, with the aim of conducting conversations and interviews as we receive them.Interested but feel that you don't match the criteria 100%? We encourage you to apply anyway! We believe in the potential of diverse skill sets, perspectives and individuality. We want to encourage everyone to be their authentic selves and your unique capabilities may align perfectly with our team's needs! Your perfect match might be the next job we are announcing, so why not have a head start and apply now!Are you interested to read more about Orange Business? Visit our or follow our account.contractRegularHybrid work

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