Technical Support Consultant
CENTRIC SOFTWARE INC
- Stockholm
- Permanent
- Heltid
- Resolve customer queries and issues promptly, adhering to SLAs.
- Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
- Manage complex customer accounts and understand their hardware and software setups.
- React quickly to major customer issues.
- Ensure system availability and functionality for customers.
- Analyse complex problems and propose solutions.
- Establish credibility with internal and external customers.
- Achieve proficiency in Centric 8 software installation and functionality.
- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
- Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
- Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.
- Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
- Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.
- Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.
- Competitive salary and comprehensive benefits package.
- A dynamic and collaborative work environment within an international team.
- Opportunities for professional growth and skill development in a rapidly evolving industry