HOW WILL YOU MAKE AN IMPACT?As an Ambassador of the Maison, the Deputy Boutique Manager efficiently assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations, and client service.Key responsibilities:Team Management & People Development
Ensuring the day-to-day management, training, coaching and motivation of the boutique team
Monitoring of individual objectivesIn collaboration with the Boutique director, evaluate the individual performance and support personal development and talent developmentEnsuring the day-to-day management of the After Sales activitiesProvide regular feedback and coaching on the spotBeing responsible of the successful onboarding training of new comersBoutique PerformanceDrive boutique performance, including but not limited to Category performances & VMAssisting the Boutique Director to make a diagnosis based on a solid performance analysis, reviewing competencies and environment to define action plans to achieve brand, boutique and category sales targetsSet individual targets and embed a culture of performance improvement through consistent monthly 1:1sLeading the implementation and monitoring of the action plansEnable product category champions' performance through dedicated action plansPartner with VM teams on external / internal display & rotation plan to create brand excitement (hot spots, windows animation…) & boost commercial performancesBoutique Operations & AdministrationUphold boutique operations: procedures, compliance, inventory supervision, expenses, maintenance, and ad-hoc projectsEnsuring the execution and delivery in time of all boutique reportsPromote new services & tools, their knowledge and adoptionIn collaboration with boutique director, constantly improve boutique flowsClient Relationship & Portfolio DevelopmentActing as an Ambassador of the Maison and supports the Boutique Director to build direct contact with VIPsPromote and leverage clienteling tools to enrich the client databaseChampion clienteling activities to develop the client portfolio of the team (including but not limited to defining and monitoring dedicated KPIS for the team)Promote and leverage client experience related tools to develop the overall client satisfaction. Ensure proper follow up to clients' feedbackLeverage client knowledge to connect and engage with visitors, prospects and clientsEnsure a smooth client experience through effective floor managementOversee and direct clients and staff flows to minimize waiting timeAssist Sales Associates by acting as first line for trouble shootings (ex.provide assistance to the team on policies & procedures as needed)HOW WILL YOU EXPERIENCE SUCCESS WITH US?You have previous retail management experience and experience leading teams challenging client-facing environmentYou are results oriented and have the ability to take initiativeYou are agile, comfortable embodying change and leading in complex and ambiguous contexts.Excellent analytical skills and client centricity mindsetStrong leadership skills to organize, animate a team with genuine values of inclusivity and trustFluent in Swedish and English, both verbally and in writing is mandatory - proficiency in any other language is a plusWHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.We value freedom, collegiality, loyalty, and solidarity.We foster empathy, curiosity, courage, humility, and integrity.We care for the world we live in.YOUR JOURNEY WITH US:We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks2nd Stage - Interview with the Boutique Director3rd Stage - Interview with the HR Business Partner and the Area Sales ManagerLEARN MORE ABOUT LIFE AT RICHEMONT BELOW:Learn more about life at CartierRichemont owns several of the world's leading companies in the field of luxury goods, with particular strengths injewellery, watches and writing instruments. Cartier joined the Group in 1988.Learn more about the Group Richemont
