Application Support Specialist Business Central
SignUp Software
- Solna, Stockholm
- Permanent
- Heltid
- Act as the first point of contact for customer and partner support inquiries.
- Ensure high-quality service delivery in all interactions, aligned with SignUp's ambition and goals to provide outstanding support.
- Collaborate closely with managers, your immediate support team, and product teams to resolve technical issues and implement necessary changes.
- Contribute to continuous improvement of our support processes and customer satisfaction.
- Identify and forward potential sales leads within the organization.
- Manage, resolve, and follow up on incoming support tickets from customers and partners via our support portal and phone.
- Troubleshoot and escalate complex cases when needed.
- Provide timely updates and follow-ups to customers throughout the ticket-lifecycle.
- Offer technical expertise and detailed responses to client queries regarding our products.
- Log, track, and document issues, feature requests, and solutions accurately in our CRM, support system or other platforms.
- Educational background in IT, Finance, or Business Administration.
- Proven experience in working with customer-facing roles and building strong client relationships.
- Strong problem-solving skills, with the ability to analyze issues and identify effective solutions independently
- Solid technical understanding and ability to quickly learn and navigate software systems.
- General knowledge of accounts payable is considered a strong advantage.
- Proficiency in Microsoft Office 365 and general IT tools.
- Strong verbal and written communication skills.
- Strong social skills and the ability to build and maintain strong professional relationships.
- Demonstrated experience in working with Microsoft Dynamics 365 Business Central.
- Fluency in Swedish and English is required. Knowledge of additional languages is a strong advantage.
- Patient and composed, with the ability to handle challenging or time-sensitive situations with professionalism and care.
- Competitive compensation package
- To be part of a successful international company
- To be a part of a fun team always close to a laugh
- Helpful colleagues with great competence and experience
- Continuous competence development
- Health insurance & company pension contributions
- The use of the latest technology in your work equipment
- This is a full-time position (40h/w) with working hours 8-17, with flexible hours and the possibility to work remotely several days per week.
- Start date - as soon as possible