ICT Service Desk Engineer

Göteborg
Permanent
Heltid

28 dagar sedan

ICT Service Desk EngineerAre you passionate about technology and eager to make a real impact in a global ICT environment? Ascom is looking for a Service Desk Engineer to join our dynamic ICT Operations team. If you're curious, collaborative, and driven by continuous improvement, this could be your next career move.About AscomAscom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. With headquarters in Switzerland and operations in 18 countries, we develop and deliver mission-critical communication systems that improve efficiency and safety in complex environments. Our vision is to close digital information gaps, enabling the best possible decisions—anytime, anywhere.At Ascom, you’ll be part of a purpose-driven organization that values innovation, agility, and accountability. We foster a culture of trust and collaboration, where every employee is empowered to grow and make a difference.What You’ll DoAs an ICT Service Desk Engineer, you’ll be the first point of contact for ICT system users across Ascom globally. You’ll provide enterprise-level technical support, troubleshoot issues, and ensure smooth deployment of client machines and software packages using SCCM. You’ll also:

Take ownership of user-reported issues and drive them to resolution
Create workarounds and escalate unresolved issues appropriately
Document solutions and contribute to our knowledge base
Participate in operational readiness testing and ICT transition activities
Collaborate with internal teams and external vendors

What We’re Looking ForWe’re seeking someone who is not only technically skilled but also thrives in a collaborative and user-focused environment. You should be:

Eager to learn and continuously improve your skills and the way of working
Curious about new technologies and how they can enhance our operations
Able to cooperate and actively participate in team efforts
Comfortable managing interactions with users, even in challenging situations

Required Skills & Qualifications

Bachelor’s Degree in Computer Science, Engineering, or equivalent education and/or experience
Minimum 2–3 years of experience in ICT support, including A+ and Network+ certifications or equivalent
Advanced knowledge in client computing management and troubleshooting
Preferred basic knowledge in client cybersecurity and Microsoft server environments
Previous experience from automation and self-service improvements
Experience with Intune, MS Defender, SCCM, Exchange, Wintel, TCP/IP, WAN/LAN, and mobile device management
Strong proficiency in Swedish and good proficiency in English (spoken and written)
Ability to work independently and as part of a team

Why Join Us?At Ascom, you’ll be part of a global team that values innovation, collaboration, and personal growth. We offer:

A chance to work on impactful projects that shape the future of ICT operations
A supportive and inclusive work culture that encourages initiative and ownership
Opportunities for professional development and career advancement
A workplace where your ideas and contributions truly matter

Ready to Apply?Send us your CV and a short cover letter explaining why you're the right fit for this role. We look forward to hearing from you!Decades of innovationAscom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions—anytime and anywhere. Ascom’s mission is to provide mission-critical, near real-time solutions for highly mobile, ad hoc, and time-sensitive environments.

Ascom

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