Service Desk Analyst

Trollhättan, Västra Götaland
Permanent
Heltid

8 min sedan

Fantastic challenges. Amazing opportunities.GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers and achieved sales of £3.35 bn.in 2023. There are no limits to where you can take your career.Job summaryThe IT Service Delivery Team is responsible for the delivery of various IT services, ServiceDesk, Hardware Supply, Telephony, IT Service Mgmt and Knowledge Mgmt.The focus of this position is to manage 1st and 2nd line support on systems, applications and IT equipment. A large part of the work is in the area of HW Supply service, responsible for managing, configure, install and deliver computers, screens, printers, meeting room equipment and peripherals. You work part of your time with 1st and 2nd line support via Phone, physical Disk and via IT Portal - ticket system.The tasks ensure that the GKNs business IT needs, for support and IT equipment are provided in the best way together with the team. To a large extent, this means working with planning, logistics and coordination of various support and HW related supply tasks. The work also includes administration, documentation and education of users.As a member of the IT Service Delivery Team Nordics, you will be a player in the team, contribute to the day-to-day work and together with the team have responsibility for ensuring user satisfaction and the best IT service delivery possible.The assignment includes continuous improvement work, to further develop Service Delivery as a function with best working practices and implementing smart processes and tools.Job Qualifications

a team worker with “can-do” collaborative approach
curious about new technology
team player
communication in both English and Swedish

Desirable experience

experience from working at a Service Desk
experience from working with Microsoft tools
experience from working with Client Support
ambitious, drive to develop yourself and those around you
IT Technical skills
ITIL knowledge

Personal traitsWe believe you are passionate about creating an excellent IT user experience, providing support and IT equipment delivery in a professional way. You are flexible between tasks and you are genuinely interested to give the best service and enjoy contact with people.Applicationform of employment: Permanent
Location: Trollhättan
Working hours: Regular, daytimeThe selection process takes place continuosly. The position may therefore be filled before the application deadline. Therefore, do not wait with your application!Last date for application: 2025-10-01For more information, please contact hiring manager:
Susanne Svensson-Alin, Regional ServiceDelivery Manager Nordics
Phone: +46 700 872400The position requires that you undergo and be approved according to the current regulations for security protection. For positions where GKN's customer has requirements for security classification, this may, in some cases, involve specific citizenship requirements.We'll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?A Great Place to work needs a Great Way of WorkingEveryone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute. It's a culture that won us 'The Best Workplace Culture Award'. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.

GKN Aerospace

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