Salesforce UX Designer

Volvo Cars

Stockholm
Permanent
Heltid

24 dagar sedan

About the roleIn this role you will refine & design the end to end experience for our customer care agents who are using a Salesforce solution to handle calls, chats and cases.As a Salesforce UX designer, you will work closely with a specific team in Customer Care, to handle, iterate and optimize part of our salesforce solution that supports Customer Care Agents. The focus of the team is to improve a set of specific features that our internal agents use daily. As a designer you will work together with a Product and Engineering counterpart to define the roadmap and ways of working of the team, as well as support the developers to bring your designs into life.Focus AreasYou work will expand in a few different areas.

Simplify & Unify: Redesign complex information structures into intuitive UIs using the Salesforce Lightning Design System
Customer centred journeys: Generate workflows, user journeys, and wireframes and high-to describe complex problems & processes
Feedback & Research: With the support of researchers, operations and data analysts you will produce research findings to support design decisions. You will facilitate feedback reviews of prototypes to validate design concepts with end users.
Work directly with developers: To turn wireframes and other visualizations into production ready prototypes based on Lightning components and patterns
Quality assurance: Performs reviews of developed pages to ensure adherence to standards
Workshop facilitation: Occasionally run and facilitate workshops with stakeholders and customers
Unified Experiences & Market Localisation: You will work to define what parts of UX should be unified and what should be localized per market. You will create guidelines and help build a design framework for customer care that would allow for localisation when needed.

What we are looking for

Skilled practitioner with expertise in the design, production and presentation of Salesforce user interface designs that support the needs of the customer
Proven ability to effectively communicate abstract concepts to audiences that are not skilled in a UX discipline
Demonstrated experience with human-centered design patterns and methodologies, including but not limited to Salesforce domain
Detail-oriented self-starter with ability to work independently and as part of a team
Working knowledge of design tools such as Figma
Portfolio to show examples of Salesforce design work and other UX design work

Please upload or (preferably) link to your public or private online portfolio where you have documented your work and processes, your application will be prioritized.LocationVolvo Cars Headquarters in Gothenburg or our Tech Hub in downtown Stockholm.Stockholm, SE, 11144Job requisition ID: 69556

Volvo Cars

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