Head of Aftersales

Modig Machine Tool AB

  • Kalmar
  • Tillfälligt
  • Heltid
  • 6 dagar sedan
Om jobbet:Do you want to lead and develop our aftermarket organization to the next level?We are now looking for an engaged and business-driven Aftermarket Manager who wants to strengthen our market position by creating added value for our customers - long after the machine has been delivered.About the RoleAs Head of Aftermarket, you will have overall responsibility for our service and aftermarket operations. You will lead a team focused on customer support, spare parts, service agreements, and technical support. Your mission is to ensure high customer satisfaction, drive business development, and develop processes that enable us to offer world-class support to our customers.The role includes both strategic responsibility and operational involvement in the daily business. You will report directly to the COO.Key Responsibilities
  • Develop and implement our aftermarket strategy.
  • Lead and develop the team within service, support, and spare parts.
  • Drive sales of service agreements, upgrades, and spare parts.
  • Ensure that processes and routines are efficient and customer-focused.
  • Monitor KPIs, analyze results, and initiate improvements.
  • Build long-term relationships with customers and partners.
Qualifications
  • Several years of experience in a leadership role within aftermarket, service, or similar.
  • Solid understanding of industrial products, preferably within machine or manufacturing industries.
  • Proven track record in sales/business development.
  • Strong leadership skills with the ability to inspire and develop a team.
  • Fluent in Swedish and English, both spoken and written.
We Offer
  • A key position in an international and growing company.
  • The opportunity to influence and develop our aftermarket business.
  • A skilled and dedicated team.
  • Excellent opportunities for professional development in an innovative environment.
About UsMODIG Machine Tool was founded in 1947 in Virserum, Sweden, and is recognized as one of the world's leading companies in high-speed machining technology. MODIG develops, designs, and manufactures premium machines for high-performance machining in both hard and light metals, serving industries such as aerospace and automotive.MODIG's machines and advanced processes ensure manufacturing and operational excellence by delivering increased productivity, cost efficiency, and outstanding precision.

Modig Machine Tool AB