Job Description:Our client, a leading global IT consulting company, is recruiting for a Field Service Engineer to join their business in Sweden.Position Title:Field Service EngineerPosition Type:24 month FTEStart Date:ASAPLocation:Vaxjo, SwedenContact:Davor | +49 (0) 89 23 88 98 63Responsibilities / Job Description:Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.Prepare and configure new laptops/workstations specifications as assigned.End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and servicesProvide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.Windows upgrades through SCCM agent.OS and application installation: Windows migrations and deployment of customized images using SCCMTroubleshoot for Windows and have good working knowledge of Office products; provide printer/fax supportKnowledge of server and network communications equipment, protocols (i.e. DNS and TCP IP), transmission media, security and network management practicesAnalyzed and diagnosed DNS/DHCP/VPN and other networking issuesEnd user issues related to network, IP config, windows troubleshootingActively worked with hardware and software vendors to resolve client issues in a timely mannerActive Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.Installation of printers, Configuring conference room facilitiesIP Phone installation, troubleshootingO365 configuration, troubleshootingOther aspects related to End user computingDeskside SupportSpares managementInstalls, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle managementSecurity compliancePopulate Knowledge Management system with resolutions and workaroundsAct as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpointsEnterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azureFault diagnosis / troubleshootingMaintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issuesEnsure swift ticket resolution and escalate issues to Level 3 technician as necessaryAdept knowledge on Software Center(SWC) and ServiceNowKnowledge of Okta and its usage.For more details contact:sales(Quoting reference:SE_MGDM_FSE_Or call Davor on:+49 (0) 89 23 88 98 63View our latest jobs:Follow us on twitter:@ManningGlobalIf you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.Please note:That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position.Manning Global cannot consider your application for this role if you are working for the customer we are recruiting forIf you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender.Group Head OfficeManning Global AGHohenzollernstraße 60, 80801 Munich, GermanySitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael ManningMunich/ Dusseldorf/ Bonn (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH) – Lille (FR) – Changzhou (CN) – New York/ Houston (USA) – Zagreb (HR) – Timișoara (RO) – Madrid (ES) – Istanbul (TR)
