IT Support Technician (1st & 2nd Line Support)

Göteborg
Permanent
Heltid

2 månader sedan

Consilium Safety Group is a world-leading solution provider of fire and gas safety technologies for the marine, energy, transport, and building sectors. By combining deep safety expertise with intelligent detection, we help protect lives, assets, and the planet through cutting-edge technology.What started in 1912 has today become an international company driven by innovation and purpose. Headquartered in Gothenburg, we operate from more than 55 offices worldwide and strive to be a great place to grow — for both people and technology.
With a market-leading position, a robust foundation, and a pioneering mindset, we are now transforming and shaping the future of our industry, with the ambition to become #1 in Safety-Tech.The OpportunityWe are looking for an experienced and hands-on IT Support Technician to join our dynamic IT team in Gothenburg. In this role, you will provide 1st & 2nd Line Technical Support to our internal users across the business. This is a broad and varied position where you will play an important part in ensuring the quality and efficiency of our IT support.Your responsibilitiesAs part of our Service Desk, you will be the Single Point of Contact for incoming IT support matters via our ITSM system and over the phone. You will:

Categorize, prioritize, troubleshoot, and escalate incidents and service requests when needed
Document and maintain knowledge base articles to continuously improve internal IT support
Manage a mix of hardware and software troubleshooting for PCs, telephony, network components, and other IT equipment
Support and maintain basic Active Directory/Entra, Office 365, and ExchangeOnline environments
Work with LAN/WAN network troubleshooting
Collaborate with other IT and project teams to ensure excellent service delivery
Play an active role in follow-up and completion of IT-related projects as new systems or upgrades are introduced to the business

This is a highly collaborative role where you will interact with colleagues across departments and countries. The work requires both structure and flexibility — sometimes you will switch between routine tasks and project-based work.You will thrive in this role if you are service-oriented, proactive, and eager to continuously develop both yourself and our IT support processes.Who are we looking for?We believe you are a quality-driven, flexible, and detail-oriented professional who takes ownership of your work and ensures timely, efficient service delivery. You are naturally service-minded, with a positive attitude and strong communication skills.Key qualifications:

Relevant IT education and minimum 3 years of experience in IT Support / Technical Support
Solid troubleshooting experience with hardware and software for PCs, telephony, and related IT equipment
Basic knowledge of Active Directory (AD) and EntraID
Basic understanding of MS Exchange (experience is a plus)
Basic LAN/WAN network troubleshooting skills
Familiarity with Office 365 and Microsoft applications
Fluent in English and Swedish, both written and spoken

Bonus experience:

Knowledge of Azure
Experience in documentation and contributing to IT process improvements
Interest or experience in IT project follow-up and coordination

Why join us?Since our founding, our core mission has remained the same — to save lives through technology. We aim to be a Great Place to Grow, both for our people and for their careers.Our values guide us every day:

I take responsibility – I take initiative
We deliver
One global team

We foster an open, supportive, and collaborative culture where individuals are valued and encouraged to contribute. You'll join a team with broad responsibilities, exposure to diverse technologies, and the opportunity to support not only day-to-day IT needs but also contribute to IT-driven business projects and improvements.Ready to Shape the Future of Safety?If you’re ready to bring your skills, energy, and ideas to a growing global company in an important industry — apply today and join us on our journey to becoming #1 in Safety-Tech!Consilium Safety Group is a world-leading solution provider of fire and gas safety technologies for the marine, energy, transport and building sectors. By combining safety expertise with intelligent detection, the company contributes to protecting lives, values, and the planet through technology. What started in 1912 is today an international company driven by innovation. Consilium Safety Group is based in Gothenburg, Sweden, has more than 55 offices, covering all time zones, and strives to be a great place to grow. With a market leading position, robustness, and pioneer thinking – we are now on our journey to transform and shape the future of the industry, by becoming #1 in SafetyTech.

Consilium Safety Group

Ansök nu