Voice of the Customer Analyst

Göteborg
Tillfälligt
Heltid

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Om jobbet:We're looking for a Voice of the Customer Analyst with strong communication skills and an analytical mindset to join the Avinode team in Sweden. You will have the flexibility to work from the Gothenburg office or remotely, whichever suits you best. Your addition to the team will bring valuable analytics and insights in regards to CX on all Avinode platforms - Avinode Marketplace, Schedaero and Paynode.This role goes beyond reporting: you'll proactively connect the dots between data, business goals, and customer experience across three main platforms: Avinode Marketplace, Schedaero, and Paynode.You'll help Avinode understand how users interact with their platforms, what they need, what they're frustrated with, and how they can turn those insights into tangible improvements, not just internally, but across their go-to-market and product strategy. We are leaning more on the communicative side this time around, where we expect you to be comfortable in explaining insights, nudging change, and pushing discussions forward - not just deep-diving into data.
Responsibilities

Drive insights from customer data across the journey - focus initially on the early stages of the customer journey (e.g. sales experience, onboarding, website feedback).
Present insights proactively - not just when asked, but before the questions come. You'll connect the dots between NPS, churn and user behavior to then drive change.
Build on what exists - A solid feedback structure has been put in place. We now need to scale it, especially around surveys and touchpoints.
Own survey quality and automation - we're behind on this. You'll help us catch up.
Lead VOC tooling initiatives - drive adoption, optimization, and continued evolution of our customer feedback management tool.
Work cross-functionally - partner with Product, CX, Sales, and Support to connect insights to action.

Ideal candidate

Experience working in a digital/SaaS company
4+ years' of experience in a similar role
Experience of working in Power BI and with data. SQL knowledge is a big plus
Great with analytics - capable of understanding and analyzing metrics in order to turn these into valuable insights
Communicating fluently in English - written and spoken

To become a "Noder" you have to be flexible and able to handle ambiguity. You can produce high quality deliverables in support of customer experience excellence and retention while also defining product ROI for clients and presenting this with the help of great communication abilities.What does Avinode offer you?

We are proud to offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated. Your ideas will be heard.
Ability to schedule your calendar with flexible work locations.
Competitive salary and benefits
Synergy events where all Noders across meet each other to collaborate on a professional level as well as having fun which is equally as important.
Great opportunities to develop certain skill or to learn new things with trainings. We want to support your development and dreams.

About Avinode GroupAvinode Group offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world's leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. Our customers can rely on a hassle-free process from quoting to booking and paying with a fully integrated payment solution.With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations.Avinode Group is owned by CAMP Systems, which is the leading provider of aircraft compliance and health management services to the global business aviation industry.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.Want more details? Discover the value our essentials bring to our customers every day
EmploymentThis is a recruitment process meaning you will be hired by Avinode directly and OIO acting as a recruitment partner with all questions regarding the role going through us.Additional info

Employment type: Full-time, office hours with a flexible schedule
Location: Gothenburg/Remote in Sweden
Contact: Dino Segetalo -

About OIOOur passion is to help you find the right role and workplace. At the same time, we are aware of the fact that you are picky and choose carefully before taking your next career step, we would do the same. That is why we are dedicated in making sure we get to know you and your ambitions during the recruitment process. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, uncomplicated employment conditions and a present leadership, we strive to help you grow professionally. In this way, we aim to become an obvious career partner for you. We are as picky as you are.

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