Swedish Speaking Technical Support Advisor
Patrique Mercier Recruitment By Nellie
- Sverige
- Permanent
- Heltid
- Provide high-quality technical support to Swedish-speaking customers through phone, email, and chat channels.
- Diagnose and resolve technical issues to ensure a great customer experience.
- Guide customers on product usage and best practices.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Collaborate with product and engineering teams to escalate and resolve complex issues.
- Ensure customer satisfaction through follow-ups and issue resolution.
- Stay updated on product developments and industry trends to enhance support services.
- Fluency in Swedish and English, both written and spoken.
- Prior experience in technical support or a customer service role is highly desirable.
- Strong technical aptitude and troubleshooting skills.
- Exceptional attention to detail and critical thinking abilities.
- Strong verbal and written communication skills with a focus on the customer experience.
- Experience with CRM systems and remote support tools is advantageous.
- Ability to work effectively both independently and within a team environment.
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...