Service Owner - Digital Workplace

Mölnlycke

Göteborg
Permanent
Heltid

1 månad sedan

Do you want your impact to be recognised?Do you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organisation with an inspirational culture - where you'll be recognised for the results you've achieved.Mölnlycke is looking for a Service Owner - Digital workplace, to join the Infrastructure and Digital Workplace team. As a Service Owner at Mölnlycke, you will play a key role in developing the Digital Workplace capabilities for the entire Mölnlycke organization. This position will be placed at the global HQ in Gothenburg, Sweden.For this position, we are looking for a skilled workplace Service Owner specializing in device management, device platform, and software packaging and distribution, with a proactive attitude geared towards holistic IT management. The ideal candidate should take a complete end-to-end responsibility for device platforms and software distribution processes, confident in technology but emphasizing the creation of tangible business benefits.In this role, you will primarily concentrate on device management strategy and software packaging and distribution, while also contributing to the broader digital workplace team. Your responsibilities will extend to supporting overall service delivery within the digital workplace domain and providing input for requirements, guidelines, and policies. Additionally, you will actively engage in various IT initiatives and projects, aiming to educate stakeholders and foster an understanding and awareness for the digital workplace's capabilities.Some of the key accountabilities for this role includes:

Act as Service Owner for the technical platforms managing devices and software distribution, including:

Service strategy
Service design
Continuous improvement
Stakeholder management
Life cycle management & refresh policies

Develop and maintain a strategic roadmap for device and platform management in an alignment with organizational goals

Define, establish and continuously develop the service offerings in the portfolio
Collaborate with cross-functional teams and internal customers to design and implement new services and enhancements
Monitor service performance and proactively identify and addressing potential issues to minimize service disruption
Collaborate with key stakeholders, including IT teams, business units, and external vendors, to ensure effective delivery

What you'll get
Hybrid workingWellness benefits
Flexible working hours
Great colleagues in a global company
An open, friendly and fair working atmosphere
Competitive compensation package including company pension plan, bonus, company health care.What you'll needQualifications and personal qualities

Although the role is not considered operational or hands-on, we are looking for someone who has a solid technology background but transferred into a more service management-oriented role.
You should be comfortable in engaging different suppliers and have experience in working in a multi sourcing environment.
If you enjoy brainstorming and collaborating with others to find solutions, gaining commitments and mandate when needed, taking ownership and lead to deliver value-based solutions in a global environment, you are probably the right person for this position.

Additional skills:

In-depth knowledge of Microsoft products and ecosystem
Solid background within digital workplace area
Technical background, focusing on Microsoft technologies such as SCCM & Intune
Excellent project management skills with a focus on service design and transition
Strong analytical and problem-solving abilities
Effective communication and interpersonal skills
Ability to work collaboratively in a team and cross-functional environment
Strong ITIL processes experiences
English professional working proficiency

A B.Sc. in IT or equivalent in experience is required.Our approach to diversity and inclusionAt Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role.Please submit your application by April 17. We are continuously reviewing applicants and might close the advert earlier, so please submit your application at earliest convenience.About MölnlyckeMölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, wherecustomer centricity, sustainability and digitalisation are at the heart of everything we do.Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careersFor more information, please visit and

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