Om jobbet:What do we offer?A challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company where the only constant is change. Besides being a challenging and inspiring place to work, we value a great work atmosphere! Everyone is really committed and we want to be the best in what we do. We offer good remuneration, attractive employment conditions and opportunities for personal and professional growth. You get the opportunity to create your own career within the company. We are convinced that striving for diversity helps building a more profitable efficient and attractive company. Therefore we seek a harmonious balance of employees in terms of gender, age, and ethnic and cultural backgrounds.Your main responsibilities
Remote resolution of incidents regarding computers, software, printers, telephony, video conferencing and peripherals (communication with end-users, registering incidents, resolve or transfer incidents, incident coordination)
Request Fulfilment: Remote handling of service requests e.g. request for information, password resets, installation, moves, changes and disposals (IMACD) of computers, software, printers, telephony, videoconferencing and peripherals (communication with end-users, fulfil or transfer service requests, ticket coordination and planning of resources)
Work in accordance with the defined Service Level Agreements
Exchange information and experiences within the team
User Administration: Installation, move, add, change and disposal (IMACD) of user accounts, file shares, email accounts (managing user accounts / admin accounts / system accounts, managing file shares, managing email and functional accounts)
Participation in knowledge management, Quality Improvement Program, harmonization process, user guides and other initiatives
Skills
Experience as IT technician within client environment
Excellent communication skills
Basic knowledge of Active Directory
Basic knowledge in Network connection / protocol
ITIL working processor
Swedish & English language skills
Independent and solution oriented working style, pro-active behaviour and organizational talent
Team player
Your ApplicationDoes the role sound interesting and like a good fit? We recommend submitting your application as soon as possible, as we are conducting interviews on an ongoing basis and the position may be filled before the application deadline. We can only receive and process your application if you register your CV in our portal. Due to GDPR regulations, we cannot accept applications via email. We warmly welcome your application! The assignment is part of Quest Consulting's staffing services.About UsWe are specialists in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal partner, which is why it is very important to us to work according to our core values. Our key principles are to be Personal, Innovative, and Professional.