Central Operations Manager

Voi Technology

  • Stockholm
  • Permanent
  • Heltid
  • 1 månad sedan
YOUR MISSION AT VOIAs a Central Operations Manager, you will report to the and drive operational excellence in staffing models, scheduling, and overall workforce efficiency. In this role you will collaborate cross-functional with both central- and local teams, and leverage your analytical capability to gain deep understanding of operational dynamics and impact operational strategy, market collaboration, and scalable process improvements across all markets. This will include:Workforce and Resource Optimization
  • Developing and implementing standardised workforce planning processes, ensuring efficient and effective shift scheduling across all markets.
  • Designing scalable staffing models that support operational flexibility, aligning with demand fluctuations and market needs.
  • Optimising scheduling processes to balance cost efficiency, compliance, and operational performance.
  • Leveraging new tools within the AI space.
  • Working closely with in-market teams to tailor workforce strategies to local requirements while maintaining alignment with central goals.
  • Supporting markets in contingency planning, ensuring effective staff allocation during peak seasons, disruptions, and operational shifts.
Performance Analysis & Business Forecasting:
  • Building and maintain dashboards to track workforce utilisation, cost-efficiency, and productivity metrics.
  • Improving forecasting ability and accuracy globally.
  • Analysing data to surface performance gaps and prioritise actions to improve workforce effectiveness.
  • Translating operational insights into better forecasting, shift allocation, and staffing strategies
Cross-Functional Collaboration
  • Driving company wide and high priority initiatives to integrate operational expertise, share best practices, and drive innovation in both e-scooter and e-bike workflows.
  • Facilitating knowledge-sharing and best practices across markets
  • Collaborating with tech and analytics teams to implement automation and data-driven improvements.
Continuous Improvement & Innovation
  • Gaining a deep understanding of operational complexity and proactively addressing emerging challenges in e-bike and e-scooter operations.
  • Staying attuned to operational- and industry trends, tools, and innovations to identify opportunities for improvement and scalability.
WHAT YOU NEED TO EMBARKWe’re looking for an analytical and structured problem solver, with the ability to drive data-driven and cross-functional improvements with measurable impact on commercial- and operational metrics in a fast-paced dynamic environment. In addition to this, we believe the right person has:
  • Bachelor of Science degree in engineering, business, finance or similar
  • Professional fluency in English
  • 2+ years experience from operations or strategy consulting
  • Experience in conducting and presenting analyses of large data sets, and driving data-driven decision making with measurable impact on commercial- or operational performance
  • Experience from managing multiple projects with senior stakeholders
WHY VOI?Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
  • Join Europe’s #1 micromobility operator and one of the fastest growing scaleups
  • Get “skin in the game” through our employee options program
  • Have a direct impact on operational excellency and workforce efficiency across all markets
  • Work together with inspiring, motivated and fun colleagues towards a common goal
  • Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
Since 2018, has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 100,000+ vehicles in 100+ towns and cities across 12 countries, serving 7+ million riders with over 300+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.Diversity MattersAs a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.

Voi Technology