Technical Support Engineer

Clavister

Örnsköldsvik, Västernorrland
Tillfälligt
Heltid

2 månader sedan

Om jobbet:Do you want to work in cybersecurity and help companies build secure networks?At Clavister, you'll get to combine your technical expertise with problem-solving in a Swedish company with a global reach. We're looking for a Technical Support Engineer who wants to provide world-class support to our partners, with a focus on networking, firewalls, and cybersecurity.About the RoleIn this role, you will:

Provide technical support via phone and ticketing systems
Troubleshoot network and security issues, using tools like Wireshark and log analysis
Propose solutions and document them in guides and documentation
Collaborate with our product teams and contribute to improvements in both products and processes
Work with Clavister's entire product portfolio within cybersecurity

We're Looking for Someone Who Has:

Knowledge of networking, e.g., TCP/IP, DNS, DHCP, routing, NAT
Experience in troubleshooting and log analysis (e.g., Wireshark)
Basic understanding of firewalls, VPNs, and network protocols
Experience handling support tickets and using support tools (e.g., Jira)
Basic skills in Windows and Linux
An interest in IT security and modern security principles (e.g., SSL, Zero Trust)
The ability to provide clear technical instructions, both spoken and written

Your Strengths

You communicate clearly and professionally in English, both verbally and in writing
You enjoy problem-solving and troubleshooting, and you can explain technical issues in a way others understand
You're structured, service-minded, and solution-focused - even under pressure
You're self-driven but enjoy close collaboration with others

Bonus Skills (Not Required)

Knowledge of Swedish, French, Spanish, or German (spoken and written)
Hands-on experience designing, implementing, and troubleshooting firewall solutions/networks
Experience with virtual environments (e.g., VMware, KVM, Hyper-V)

About ClavisterClavister is a Swedish cybersecurity company with solutions that protect critical infrastructure, businesses, and public organizations in over 100 countries. We develop our products in-house and work closely with our customers from our base in Örnsköldsvik. With us, you'll find meaningful work, technical challenges, and a company culture built on strong collaboration.How to ApplySend your CV and a short cover letter. We review applications on an ongoing basis, so don't wait to submit yours. Interviews will be scheduled in August.If you have any questions, please contact Stefan Lindkvist, Technical Support Manager, at

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