Manager IT – User Support & Client Services
- Sverige
- Permanent
- Heltid
🗓️ Start Date: September/October
📄 Contract Type: Full-time consultancy assignment (fixed-term)
🔒 Security Clearance: Level 2 (SUA) required (Swedish citizenship mandatory)About the RoleWe are seeking an experienced Team Manager (Acting, Consultancy Assignment) to lead the User Support & Client Services unit within the IT Department of a government authority. This newly established unit plays a crucial role in delivering secure and efficient internal IT services during an ongoing organizational transformation.What You’ll Do
- Lead a team of 12 employees + 1 consultant with full personnel and budget responsibility.
- Manage system specialists (hardware, software packaging, VDI) and user support staff (Helpdesk & on-site).
- Drive both strategic and operational development of IT support services.
- Actively contribute to management team discussions and strategic planning.
- Oversee budgeting, financial follow-up, and forecasting.
- Conduct employee appraisals, performance reviews, and salary discussions.
- Support agile teams and release trains in daily operations.
- Play a key role in the agile transformation (SAFe framework).
- Contribute to the long-term development of internal IT services.
- Several years of leadership experience with formal personnel & budget responsibility (ideally in 250+ employee organizations).
- Strong IT background with experience in strategic change management.
- Proven ability to lead IT support functions (Helpdesk, on-site support).
- Hands-on experience working in agile environments (SAFe framework).
- Fluent Swedish (spoken & written) is required.
- Strong analytical and strategic leadership skills.