Retail Customer Care Specialist

Sverige
Permanent
Heltid

7 timmar sedan

Retail Customer Care Specialist"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationEmployment typeFull Time PermanentDepartmentCustomer RelationsAnticipated Closure Date2025-09-10You already applied for this job.Candidate profile (title) Why we will love youCandidate profile (text) - Default language You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.Key responsibilities (title) What you'll be doing day to dayKey responsibilities (text) • Resolving customer issues with urgency while balancing the needs of the customer and the IKEA Store

Identifying and reporting quality issues based on data gathered in returns.
Investigating problems, developing solutions, preparing reports, and working with Independent Service Providers (ISPs) daily to resolve customer complaints.
Using your product and solution expertise to enhance your customers' experiences.

Uses knowledge of both the product and how the IKEA organization works to offer solutions so that customers leave the store with a positive impression.

Partnering with Kitchen Installation Specialists to solve all escalated kitchen and bath issues.

Let's connect Apply now!Let´s connect JOB TYPE - Regular, Full-time, In Location, Onsite; Retail, Sales, Services, Home FurnishingHOURS - From 38 to 40 hours per week (HL4)SHIFTS - Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 11pm; Minimum one weekend off per month; Work schedules are published one month in advancePAY - The starting rates/salary for this position range from $19.57 to $27.83 and will be based on equivalent work experiencePOSTING - The anticipated closing date is on or around 09/10/25BENEFITS ELIGIBLE? - YesAt IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!*Generous paid time off, holiday and sick time
*WiselyPay - get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environmentPOLICY - Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.Local section (title) QUALIFICATIONSLocal section (text) 2 years of experience in retail sales or customer service experience.Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

IKEA

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