Application Manager CLM (Sales and AM)
- Täby, Stockholm
- Permanent
- Heltid
In the role as Application Manager CLM (Customer Lifecycle Management) at Mycronic, you will work with our CLM systems related to both Sales and After-Market. Today we run SugarCRM/MS SharePoint, ServiceMax and additional stand-alone systems to serve users all over the world. These systems are also integrated with ERP, Jira and other plug-ins/ added modules (marketing, quotes) etc. and will expand over time.You are responsible for planning and executing application development and maintenance to achieve the business goals. You will be the chairman of the application group and work close together with business power users, developers and the System Business Owners.In excess of this you will also maintain the SugarCRM and ServiceMax solution in detail regarding configurations, lifecycle administration for the different components connected to the system. Together with partner developers you troubleshoot and develop the system and its integrations. These systems covers two of our Business Divisions called PCB-Assembly Solutions and Pattern Generator, that means there are different stakeholders with different needs that need to be balanced in todays combined systems environments.Key Responsibilities:
- You will have both strategic and operational responsibility and ensure and improve Mycronic's CLM capabilities throughout the entire system lifecycle.
- Handle and support incidents and troubleshooting
- Overall responsibility also to align with cybersecurity compliance within the CLM suit of applications.
- Lead small to medium-sized projects and manage change requests and roll-outs for continuous improvement.
- Structure data and system usage for efficient lifecycle administrations data management initiatives. You are the driver for the Customer Master Data Domain development together with other data-domain-drivers.
We think that you have a relevant post-secondary education or equal documented work experience. Furthermore, you have a perennial experience of working within Sales and Service/ After Market development and change management or CLM- system development, support, troubleshooting. You find it natural working together with System Business Owners, Business Power Users, Sales and After Market co-workers, Application specialists and developers to continuously improve these systems.As a person you´re thorough and you have the ability to work both in a group and alone. You feel responsible for your duties and your great interest within IT makes it natural for you always being up to date within your area of expertise. As we´re a small department working close it's important that you are prestigeless and find it natural to help your colleagues with surrounding tasks when needed.Details
Department: Business IT Applications
Place of employment: Headquarters in Täby, right outside Stockholm
Country: Sweden
Application deadline: Date format applicable to location
Contact person/s: Oscar Nordström First name Surname, Title, phone number, email address.
How to apply: Information about how to applyA culture of collaboration and personal growth
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.Click to learn more about Mycronic and what it's like to work with us