Retail Customer Service II
IKEA
- Sverige
- Permanent
- Deltid
JOB TYPE - Permanent, Part-time, Hourly Associate, ON SITE!!
1 year of experience in a high-volume customer facing environment
Returns and exchanges, setting up deliveries and Customer fulfillment.HOURS - From 12-20 hours per week
5 days availability needed.
SHIFT - Seeking work schedule availability weekends 9am-11pm FRI- SUNDAY and during the week at least 4pm-11pm. . The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.PAY - The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.BENEFITS ELIGIBLE? -(Limited for 12-20hrswk)
All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk.
-IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3-5-week PTO and sick time accrual.You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.Key responsibilities (title) What you'll be doing day to dayKey responsibilities (text) • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
JOB TYPE - Permanent, Part-time, Hourly Associate, ON SITE!!
1 year of experience in a high-volume customer facing environment
Returns and exchanges, setting up deliveries and Customer fulfillment.HOURS - From 12-20 hours per week
5 days availability needed.
SHIFT - Seeking work schedule availability weekends 9am-11pm FRI- SUNDAY and during the week at least 4pm-11pm. . The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.PAY - The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.BENEFITS ELIGIBLE? -(Limited for 12-20hrswk)
All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk.
-IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3-5-week PTO and sick time accrual.You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.Local section (title) QUALIFICATIONSLocal section (text) • 1 year sales or customer service experience preferred
- High School Diploma or equivalent
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!