IT Business Solution Manager
Novare Human Capital
- Stockholm
- Permanent
- Heltid
- Lead and motivate a team of IT professionals and provide guidance, mentorship, and performance feedback. Foster a culture of service excellence, customer centricity and continuous improvements. Drive team productivity and satisfaction.
- Drive the software development work of the business systems within OX2. Oversee and align the delivery of agreed IT projects as well as continuous improvements, ensuring that they are delivered with quality and according to plans.
- Ensure efficient software maintenance of OX2 business systems. Provide advice and guidance on IT operational matters, such as IT governance, risk management, compliance, and best practices.
- Establish service level agreements and customer adoption and satisfaction metrics and ensure the delivery of high-quality IT operational services and support.
- Monitor and manage IT operational performance and security, ensuring that they meet the agreed standards and expectations.
- Drive enhancements regarding our Way of Working, where OX2 IT is transitioning into a more agile way of working together with business.
- Secure that total demand on team resources is met with sufficient capacity; in-house personnel or provided by partners.
- Proven experience in a similar managerial role in IT, with focus on Business solutions.
- Demonstrated experience in team leadership, project management, and strategic planning.
- Relevant certifications such as ITIL, PMP, or others are desirable. Experience from agile way-of-working.
- Bachelor’s/Master’s degree in Computer Science of related field
- Excellent verbal and written communication skills in English and Swedish