Customer Quality Manager
Northvolt
- Västerås, Västmanland
- Permanent
- Heltid
Our Quality team is dedicated to upholding the highest quality standards in the automotive industry. You will be part of a dynamic team with a long-term goal of continuous improvement in quality processes.Key responsibilities include but are not limited to:
- Strategic Quality Leadership:
- Partner with leadership to define and integrate customer-centric quality strategies into the overall business plan.
- Develop and implement a comprehensive customer quality management program.
- Identify and assess global customer quality risks and propose mitigation strategies.
- Stay updated on industry trends and best practices in customer quality management.
- Customer Advocacy:
- Build and maintain strong relationships with key customers, understanding their needs and expectations.
- Analyze customer feedback, including complaints and warranty claims, to identify areas for improvement.
- Develop and implement corrective actions based on customer feedback data.
- Advocate for the customer voice within the organization, ensuring their concerns are addressed.
- Quality Program Development and Management:
- Collaborate with cross-functional teams (engineering, production, supply chain) to develop robust quality processes.
- Implement and maintain quality management systems aligned with industry standards.
- Lead the development and execution of quality audits and assessments.
- Track and analyze quality metrics, generating reports for senior management.
- Continuous Improvement:
- Identify opportunities for continuous improvement in quality processes and procedures.
- Lead or participate in Six Sigma or other quality improvement initiatives.
Planned starting date is ASAPPlease note that any applications submitted via email or direct messaging will not be considered.Work with great peopleJosephine KorijnInvestment Manager"We move at a fast pace and decisions are made in a deliberate, thoughtful, and bold manner."Mohamed FarahR&D Electrode Manager"At Northvolt there is no right or wrong. Everyone brings something to the table."Maria ÅstrandDirector Raw Materials"It's a once in a lifetime opportunity to be part of starting up a new industry segment."Erin MathewsIndustrialisation Manager"I love being a part of such a bold effort to tackle the energy problem."Skills & RequirementsWe believe that you have :
- Bachelor's degree in engineering, business, or a related field.
- Minimum 8+ years of experience in customer quality management.
- Proven track record of developing and implementing successful quality programs.
- Strong analytical and problem-solving skills with a focus on data-driven decision making.
- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders.
- Understanding of relevant industry standards and regulations (if applicable).
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience and interest in manufacturing industry
- Fluency in other languages (Japanese, Swedish, Chinese, French)
- Experience from a multi-cultural environment