Vendor Operations Specialist

• Oversee and manage the vendor onboarding process, ensuring all required steps-including documentation collection, training coordination, platform setup, and device logistics-are executed within established SLAs.
• Monitor onboarding progress and escalate delays or blockers to relevant teams for resolution.
• Collaborate with sales, onboarding, and marketplace teams to ensure a seamless and timely transition from signed vendor to operational readiness.
• Identify gaps in the onboarding funnel and work cross-functionally to implement process improvements that drive vendor activation rates and time-to-launch efficiency.
• Incubation & Zombie Vendor Performance:

• Monitor and manage incubation and zombie vendor performance metrics.
• Implement corrective actions to improve vendor engagement, readiness, and activation rates.
• Ensure execution excellence by aligning internal and external stakeholders around performance improvement initiatives.
• Device Management:

• Oversee device shipments to newly onboarded vendors and manage SLAs to ensure timely delivery.
• Coordinate with logistics and IT teams to ensure proper device configuration, tracking, and inventory.
• Manage the collection and deactivation process for devices from churned or inactive vendors.
• Process Optimization:

• Identify and implement improvements to existing processes, focusing on reducing SLAs and enhancing vendor experience.
• Lead root-cause analyses for recurring operational issues and work with cross-functional teams to design and roll out solutions.
• Performance Monitoring & Reporting:

• Develop and maintain dashboards and reports to track vendor operational KPIs.
• Analyze trends and performance data to proactively address issues and opportunities.
• Cross-Functional Collaboration:

• Work closely with compliance, legal, product, and local operations teams to align process improvements with business requirements.
• Support marketplace expansion and transformation projects with vendor-related inputs and execution.
• Continuous Improvement & Project Support:

• Participate in process reengineering initiatives using Lean/Six Sigma/Agile methodologies.
• Contribute to business case development and pilot testing for new tools or workflows.

• Minimum 2 years of experience in business process optimization, strategic planning, or related fields, ideally in vendor operations.
• Strong analytical skills with the ability to assess data and identify improvement areas.
• Experience working in cross-functional teams and supporting project implementation.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Agile.
• Basic project management experience, using tools like Jira or Asana.
• Good communication skills with the ability to work with diverse teams and stakeholders.

• Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
• Employee discount at foodora (woho!) and awesome friday breakfasts!
• Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
• foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana
• Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!
• Awesome AW's and (pink) parties!

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