I’m Jasin Ali, and I’m heading the Trouble Ticketing Platform. As a member of my team, you’ll play a key role in maintaining reliability of our on-premises ServiceNow instance – consolidated Trouble Ticketing system that supports Telia’s Service Assurance processes across all countries and for all technology domains.As a DevOps EngineerYou’ll ensure the availability and performance of our production and non-production ServiceNow environments, improve system reliability and delivery speed, and support ongoing innovation. You’ll provide operational support, collaborate with development and infrastructure teams, and drive automation to build scalable, resilient systems - all while maintaining high standards for service quality and performance.Who we're looking forAt Telia, we’re building a strong, collaborative tech team that values hands-on problem solving and continuous learning. As a senior team member, you’ll play a key role in shaping the team’s future as we grow and bring in junior profiles. We work in a small, agile environment where teamwork and adaptability are essential. If you’re ready to lead by example, tackle challenging problems, and be part of an exciting journey, this is the place for you.Required:Expertise in Red Hat Enterprise Linux and PostgreSQL, with strong networking fundamentalsProficient in structured and object-oriented programming, with experience in languages such as Python, Bash, or JavaScriptSetting up, maintaining, and working within continuous integration (CI) pipelinesBachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experienceFluent in English (both verbally and written)Preferred qualifications include experience in ServiceNow development (ideally with on-premises installations), good knowledge of the ITIL framework, and hands-on experience working with RESTful API integrations and messaging platforms such as Apache Kafka. Familiarity with monitoring tools like Grafana and Prometheus is also highly valued.We are more than a workplaceJoin our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.Ready to make better happen?We´re looking forward to your application by 2025-09-05. Please apply through our recruitment system to keep your data safe, as we can’t accept resumes via email. Required background checks will be performed.Got questions? Please reach out to me at or connect with me on LinkedIn.Join us and let’s make better happen – together!
